#Onstage desk manual
#Onstage desk software
#Onstage desk professional

Guests show up at the front desk at unpredictable times. In fact, quick and efficient service has been proven over and over to boost customer satisfaction. We’re talking about working at a fast pace to respect the guest’s valuable time. When we talk about speed, we don’t mean rushing a guest through the check-in process. Every member of your team should be knowledgeable enough to make suggestions, including:īetter yet, you can step up your concierge services a notch and offer coupons and discounts to local attractions, create a welcome guide with local favorites, and offer to make local reservations. Guests often seek recommendations from someone familiar with the area, and that usually starts with your front desk. The concierge is not dead the duties have just been added to the responsibilities of your front desk staff. Plus, when your team can spend more time with each guest, each interaction can be a better, more genuine experience.ĥ.

By utilizing technologies such as a mobile key, you can reduce the line of waiting guests and overall front desk traffic congestion. Even more impactful, your team can provide information in advance on room options for younger children.Įmpowering the front desk with technology can have a great impact on the guest experience.

If a guest has children, offering information on relevant amenities such as pool hours, cribs/rollaways, snack bars, etc.

#Onstage desk software

Provide Software Training – Get the most out of your expensive operational software investment(s) – ask your partner or vendor to train your employees so they can take advantage of all the features.Īny member of a great front desk team can typically pick up on subtle cues (and not-so-subtle cues) from guests.

#Onstage desk professional

Hire a Trainer – Since hotel owners and managers often don’t have time for regular training, bring in a customer service professional or train one employee to take on this task.Make this the starting point for all current and future staff.

#Onstage desk manual

Create a Training Manual – Create a front desk operations manual that clearly communicates the roles and best practices for your front desk employees.Here are three ways to help you get the word out: Regular training leads to good habits in front desk staff, which drives improved outcomes in guest interaction and higher guest ratings. Having all of this guest information stored in the Property Management System can facilitate a higher level of personalized service, as well as make each guest feel more at home. Prior stay purpose (business, leisure, special occasion).Guest food allergies or preferences (vegan, kosher).To go above and beyond though, the team needs to have easy access to as much guest information as possible, including: Calling guests by name is a good first step. When each member of the front desk team is a guest expert, guests feel welcome. Here are six ways to improve your team’s performance – and your overall guest experience. Whether it’s checking people in or out, modifying reservations or answering questions, there’s always room for improvement. Removable shaft with Quick-Release clutch provides height adjustments from 9.Front desk employees are among the first points of contact for your hotel guests and key contributors in making sure each guest has a pleasant experience.Excellent stand for desktop and short height miking.

On-Stage Stands DS7200QRB Adjustable Desk Stand Features Solid 6' sand-cast base with non-slip rubber feet for stability and vibration dampening. Removable shaft with Quick-Release clutch provides height adjustments from 9.5' to 16'. The On-Stage Stands DS7200QRB Adjustable Desk Stand is an excellent stand for desktop and short height miking. On-Stage Stands DS7200QRB Adjustable Desk Stand The On-Stage Stands DS7200QRB Adjustable Desk Stand is a quick-release desktop microphone stand perfect for the studio, announcements, paging, dispatch and court house use.